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Wednesday, August 26, 2015

Capital One has totally failed us

Our return from vacation has been bumpy. We came home to find out we had been victims of identity theft and fraud. From our credit cards to our bank account to the hacking of my cell phone. The thieves were thorough and adept but fortunately, our bank was wiser and we didn't lose anything there. My phone was eventually sorted out after many HOURS on the phone at the store (nobody in person could actually help of course so we had to stand in the store on their phone...).

But let me just say that CAPITAL ONE totally sucks. We've been a loyal, bill paying, non-defaulting client for almost 2 decades and now they say they cannot help us. They did acknowledge the fraudulent activity and thankfully shut down the cards. But now, after many, many, many hours on the phone with them, they have said we can reapply for a card but that we may not be approved anymore. In fact, we did reapply already and were flatly denied, no reason given. We are being penalized for fraudulent activity that they have acknowledged we did not commit.

So, buyer beware. If you happen to do business with Capital One and are the victims of identity theft or fraud, they will throw you under the bus.

1 comment:

Heather H. said...

Wow. Hard to fathom. Good to know.

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